Holiday Inn

Check a report

Open the private tracking link you were given, or enter your reference and booking ID, to see updates and reply to the hotel team.

Report reference

Booking ID

Found an item, or no booking ID? Use the tracking link you were given when you sent the report.

Guest guidance

Holiday Inn · Guided assistant

Check an enquiry

Welcome to guest guidance for Holiday Inn. If you may have left an item at the hotel, this guide explains how to submit an enquiry, verify ownership and arrange a return. Hotel staff review enquiries; this is not live chat.

Ask about lost items, collection or delivery

This is a guided form, not live staff chat. Guidance stays in this tab; only the enquiry form sends details to the hotel.

Your booking

Your name

Booking ID

On your confirmation email.

Assistant: Hello. I’ll help you send a lost property enquiry to the hotel. This is a guided form, not a live chat — a member of staff reviews every enquiry.
Assistant: What might you have left at the hotel? Describe the item, including its colour, brand and identifying details.

Your answer